When I was a kid, I fell off my bike over and over again. My dad tried to help me learn, but my frustration grew as the scrapes and bruises added up.
I remember him picking me up off the ground one day and saying, “Don’t panic once you get moving. Just trust that you’re going to stay upright and you will.”
A manager told me she cared deeply about her team. I believed her.
Then we looked at her calendar.
Grant was consistent and proud of it. He told everyone he treated all his employees the same way.
Lately, I’ve been thinking about how often organizations set out to change something and, despite good intentions, end up right back where they started.
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